These Terms & Conditions explain the rules for using our website and purchasing products from us.
By accessing our website or placing an order, you agree to these Terms & Conditions.
Last Drop Direct is an online drinks retailer specialising in premium alcoholic beverages.
1. Age Restricted Products
Last Drop Direct sells alcoholic products.
By using this website and placing an order, you confirm that:
You are aged 18 years or over.
You are legally permitted to purchase alcohol.
The alcohol purchased is for yourself or another person aged 18 years or over.
It is illegal to purchase alcohol on behalf of anyone under the age of 18.
We reserve the right to cancel any order where we believe alcohol may be supplied unlawfully.
2. Responsible Retailing
Last Drop Direct is committed to responsible alcohol retailing and supporting the licensing objectives.
We operate procedures including:
Challenge 25 principles
Age verification delivery
Responsible fulfilment procedures
Alcohol will only be supplied in accordance with applicable licensing laws.
3. Orders
All orders must be placed through our website.
We do not operate:
A physical retail shop
Customer collections
Direct sales from our premises
Once an order is placed, you will receive confirmation by email.
Order confirmation does not guarantee acceptance of an order. We reserve the right to refuse or cancel orders where necessary.
4. Pricing & Availability
We aim to ensure all product descriptions, prices and availability information are accurate.
However, errors may occasionally occur.
If an error is identified, we reserve the right to:
Correct the error
Contact you before processing the order
Cancel and refund the order if necessary
All products are subject to availability.
5. Payment
Payment must be completed at the time of ordering.
Payments are processed securely through approved payment providers.
Last Drop Direct does not store full payment card details.
Orders will not be dispatched until payment has been successfully processed.
6. Delivery
Orders will be dispatched using an approved delivery provider.
As our products contain alcohol, deliveries may require age verification.
The recipient must:
Be aged 18 years or over
Be available to accept delivery
Provide valid identification if requested
Delivery drivers may refuse to complete delivery where appropriate proof of age cannot be provided.
7. Royal Mail Age Verification Delivery
Last Drop Direct uses Royal Mail Age Verification services for alcohol deliveries.
Royal Mail may request acceptable photographic identification before handing over a parcel.
Accepted identification may include documents such as:
Passport
Driving licence
Approved proof of age identification
If the recipient cannot provide acceptable proof of age when requested, delivery may be refused.
8. Failed Deliveries
Customers are responsible for providing accurate delivery details and ensuring an eligible adult aged 18 or over is available to receive age-restricted products.
If delivery fails because:
No eligible recipient is available
Age verification cannot be completed
Identification requirements are not met
additional delivery charges may apply.
9. Damaged Items
We carefully package products to protect them during delivery.
If an item arrives damaged, please contact us as soon as possible with:
Order number
Details of the issue
Photographs of the damaged item and packaging
We will investigate and arrange an appropriate resolution.
10. Returns & Cancellations
Customers may have cancellation rights under UK consumer law.
Products must be returned unopened, unused and in a resaleable condition unless faulty.
Returns may not be accepted where:
Product seals have been broken
The item has been opened
The product cannot legally or safely be resold
Customers should contact Last Drop Direct before returning any item.
11. Personalised or Special Order Products
Personalised, customised or specially ordered products may not be eligible for cancellation unless faulty.
12. Responsible Consumption
Alcohol should be consumed responsibly.
Information about responsible drinking can be found at:
