Frequently Asked Questions
How old do I need to be to order from Last Drop Direct?
You must be aged 18 or over to purchase alcohol from Last Drop Direct. We operate a Challenge 25 policy, and age verification may be required as part of the ordering and delivery process. If you are unable to provide acceptable proof of age when required, your order cannot be handed over.
How do you verify my age?
Age verification may be carried out during the ordering process and again when your order is delivered. Our deliveries use an age verification service, and the recipient may be asked to provide acceptable photographic ID if they appear under 25. Alcohol will not be handed over if the required age verification cannot be completed.
Can my order be left in a safe place or with a neighbour?
No. As our deliveries contain alcohol, parcels cannot be left in a safe place or with a neighbour. The order must be handed to the recipient or another eligible person at the delivery address, and age verification may be required.
How much is delivery?
Delivery is £5.99 for orders under £75. Orders of £75 or more qualify for free delivery.
When will my order be dispatched?
Orders are packed and dispatched Monday to Friday between 10am and 6pm. We aim to dispatch orders as quickly as possible, but orders placed outside these hours, at weekends or on bank holidays will be processed on the next working day.
How long will delivery take?
Most orders are delivered within 1–3 working days after dispatch. Delivery times are estimates and may occasionally be affected by circumstances outside our control, particularly during busy periods or around bank holidays.
Can I collect my order from Last Drop Direct?
No. Last Drop Direct is an online-only retailer and we do not offer customer collections. All orders must be placed through our website and are delivered directly to the delivery address provided at checkout.
What happens if nobody is home when delivery is attempted?
If nobody eligible is available to accept the delivery, the parcel cannot be left in a safe place or with a neighbour. Royal Mail will provide instructions for redelivery or collection. Age verification may still be required before the parcel can be handed over.
What happens if my order arrives damaged?
If your order arrives damaged, please contact us as soon as possible at hello@lastdropdirect.com and include your order number and photographs of the damaged item and packaging. We will assess the issue and arrange an appropriate replacement or refund where applicable.
Can I return an unwanted item?
Yes. If you change your mind, you may return an unwanted item within 14 days of receiving your order, provided it is unopened, unused and in its original condition. Please contact us at hello@lastdropdirect.com before returning anything so we can provide the appropriate return instructions. Unless the item is faulty or incorrect, you will normally be responsible for the cost of returning it.
Can I change or cancel an order?
If you need to change or cancel an order, please contact us as soon as possible at hello@lastdropdirect.com. We will do our best to help, but once an order has been packed or dispatched, we may be unable to change or cancel it. If your order has already been dispatched, our standard returns policy will apply.
How can I contact Last Drop Direct?
You can contact us by email at hello@lastdropdirect.com or by telephone on 0333 335 6443. Our telephone hours are Monday to Friday, 10am–6pm. You can also send us a message through the Contact page on our website.